SUPPORT FAQ: For 98% of All Issues
- If you know your password and can log in, visit your account page to change your password.
- If you don't know it, visit the log-in page, and click to reset the password. You will receive a link by email (to the email address with which you registered) to reset your password.
The process is simple: click Forgot Password, and it emails you a link. Click the link and enter the new password you'd like to use. That becomes your new password.
Remember: Choose a strong password - at least 10 characters, and a mix of upper case, lower, numbers, and symbols like (#).
Also remember your password, or use a secure password manager like LastPass. You'll need it to return to the website and log in.
Scroll to the very top of the site and click "account".
To cancel: Log in and visit your account page. If you don't remember your login, generally you can log in with your username. If you need to reset your password, you can get a reset link emailed to you via the log-in page.
Note: we do not start or cancel subscriptions for you. Subscriptions are self-managed (meaningly only you create it, and only you update or cancel it).
Based on our terms of service, we do not support deleting of accounts, but you can cancel a paid subscription by visiting your account page.
While we hate to see you go, you can opt-out via a link at the bottom of any email we personally write to you. Be aware, you will no longer receive notices of new content added to the portal.
To determine which/whether/if community notifications you get, go to Community > Profile > Settings > Email
Minimum recommended settings are:
- Yes to Friendship Requests
- Yes to Group Invites
- Yes to Direct (private) Messages
- Yes to Mentions
You cannot change your @ name. It is automatically based on whatever you chose as username during registration.
You can change the name that appears in the Member Directory (we recommend using first and last name). Go to Community > Profile > Edit
Go to Community > Profile > Change Profile Photo (or Change Cover Image)
Go to Community > Profile > Edit
Viewing: Only logged in Member-tier or above can view the member directory.
Inclusion: Colleague level is included in the Member Directory, but cannot view it.
Privacy: Non-logged in users cannot see the Member Directory.
Exclusion: If you wish to be excluded from the Member Directory, go to Profile > Settings > Privacy Settings to set that setting.
Some groups are open (anyone can join).
Some are closed (invitation-only - such as the Accelerator Group). You can request admission but will likely only be accepted if the group knows you to meet membership criteria.
Privacy: Public group activity is viewable only by logged-in users of the portal. Private group activity is viewable only by group members.
- Try 2 other browsers (e.g. chrome, firefox, safari). If you can access everything in one browser but not another, it's something in your browser–possibly an add blocker.
- Try an incognito/private tab. If it's happening regardless of browser, open a private window from your browser. That bypasses browser add-ons like ad blockers. If that works, you'll need to locate the add-on affecting your browser.
- Try a different device (e.g. phone, tablet, spare laptop). If it works on one device, not another, there's something up with your computer.
- Fill out a support ticket.
We can check whether it's working for other users. First, try the "most common issue" above.
- First try this video, and see how it performs. If poorly, something is up with your connection, browser, or device.
- Ensure you haven't muted the video.
- See (most common issue) above.
We do not provide a means of downloading videos as portable files, and we don't convert videos to mp3. If you are looking for downloadable content, do visit The Thriving Artist™ podcast page!
If you're not getting alerted about new content, be sure you're on our mailing list (scroll to bottom of this page to sign up).
- Just about everything in the community section - Activity, Groups, Friends, Profiles, Member Directory - is only viewable by logged in users (other portal users).
- Private group activity can only be viewed by group members, logged in or not.
- Member directory can only be viewed by member-tier or above, logged in or not.
- You can exclude yourself from the member directory altogether if you wish. Settings > Privacy. Though, it's nice to collaborate 🙂
There are 2 search boxes. One on the main navigation of the site (for content) and one on the member directory (for finding members).
There is a 3rd type of search on the member directory page–a consultant search. If you have conducted such a search, you won't be able to search the full directory again until you clear the consultant setting; just set it to nothing and click search again.
On the Activity wall, you can post text and links (URLs). Links with embedded images (most articles, blog posts) will display those images. Links to hopted videos (e.g. a youtube video) will display the video.
To guard against intellectual property issues, if you want to post images, they need to be URLs from popular image hosting sites like instagram, pinterest, or imgur. Those will display the associated image.
Walk Through of Basic Features
Be specific & as detailed as possible.
Check the F.A.Q.
Someone likely had the same issue solved.
Try Another Browser
e.g. Chrome, Firefox, Safari
Try Another Device
e.g. tablet, phone, partner's laptop
Be specific & detailed as possible on error messages or payment info.