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Help & Support Center

What Kind of Help Do You Need?

Fastest Answers

SUPPORT FAQ: For 98% of All Issues

Your Account

Reset/Lost Password
  1. If you know your password and can log in, visit your account page to change your password.
  2. If you don't know it, visit the log-in page, and click to reset the password.  You will receive a link by email (to the email address with which you registered) to reset your password.

The process is simple: click Forgot Password, and it emails you a link. Click the link and enter the new password you'd like to use. That becomes your new password.

Remember: Choose a strong password - at least 10 characters, and a mix of upper case, lower, numbers, and symbols like (#). 

Also remember your password, or use a secure password manager like LastPass. You'll need it to return to the website and log in.

Still confused? Here's an example.
Update account info or payment

Scroll to the very top of the site and click "account".

Cancel Subscription

To cancel: Log in and visit your account page. If you don't remember your login, generally you can log in with your username. If you need to reset your password, you can get a reset link emailed to you via the log-in page.

Note: we do not start or cancel subscriptions for you. Subscriptions are self-managed (meaningly only you create it, and only you update or cancel it).

Delete Account

Based on our terms of service, we do not support deleting of accounts, but you can cancel a paid subscription by visiting your account page.

Opt-out of Email

While we hate to see you go, you can opt-out via a link at the bottom of any email we personally write to you. Be aware, you will no longer receive notices of new content added to the portal.

Site down for everyone or just me?

Of course, if you can see this, the site isn't down. If you have a colleague trying to access it, you can send them here or to check.

CHF Content

Can't access any content
  1. Try 2 other browsers (e.g. chrome, firefox, safari). If you can access everything in one browser but not another, it's something in your browser–possibly an add blocker.
  2. Try an incognito/private tab. If it's happening regardless of browser, open a private window from your browser. That bypasses browser add-ons like ad blockers. If that works, you'll need to locate the add-on affecting your browser.
  3. Try a different device (e.g. phone, tablet, spare laptop). If it works on one device, not another, there's something up with your computer.
  4. Fill out a support ticket.
Can't access some content

Most digital courses are accessible to paid "members" or above. If you're not a paid member, you will not see all courses. If you are, ensure you're logged in here, and if you are, check your payment status on the account page.

Video or Audio Doesn't Play

We can check whether it's working for other users. First, try the "most common issue" above.

Video Slow/Halts or Has No Audio
  1. First try this video, and see how it performs. If poorly, something is up with your connection, browser, or device.
  2. Ensure you haven't muted the video.
  3. See (most common issue) above.
Download Videos

We do not provide a means of downloading videos as portable files, and we don't convert videos to mp3. If you are looking for downloadable content, do visit The Thriving Artist™ podcast page!

New Content Alerts

If you're not getting alerted about new content, be sure you're on our mailing list (scroll to bottom of this page to sign up).

Support Ticket

Be specific & as detailed as possible.

  • Check the F.A.Q.

    Someone likely had the same issue solved.

  • Try Another Browser

    e.g. Chrome, Firefox, Safari

  • Try Another Device

    e.g. tablet, phone, partner's laptop

  • Gather Details

    Be specific & detailed as possible on error messages or payment info.